Managing orders as a seller
Moving orders forward, packing slips, tracking numbers and cancellations.
- 1Open Orders. Tabs show how many orders are at each stage: To confirm, To prepare, To ship, Shipped and Awaiting pickup.
- 2Tap the button on an order to move it to its next step: Confirm order, Start preparing, Mark as shipped, Ready for pickup, then Confirm collected. The customer is notified each time.
- 3Open an order to print a packing slip, add a courier tracking number or see its activity.
- Orders can’t move backwards. Contact support if a status needs correcting.
- Saving an empty tracking field keeps the existing tracking number.
- You can cancel before an order ships. Stock goes back to the exact option that was bought, and the customer is refunded to their wallet automatically. After shipping, contact support to cancel.
- Export CSV downloads the orders in the current tab and search.
Updated 23 October 2026
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