Privacy Policy
What personal information we collect, why, who we share it with, and the choices you have.
Last updated 23 October 2026
Information we collect
| What | Examples | Why |
|---|---|---|
| Account details | Name, email, phone number, profile photo, password (stored only as a secure hash) | To create and secure your account and contact you |
| Orders and delivery | Items bought, delivery address, phone, order status and tracking numbers | To fulfil, deliver and support your orders |
| Wallet records | Balance, top-ups, payments, refunds and their references | To run the wallet and keep an accurate ledger |
| Supplier details | Supplier names, contact details, Alipay/WeChat QR codes, bank details you add | To pay suppliers on your behalf |
| Repackaging | Importer and shipping-agent addresses, parcel tracking numbers | To receive, combine and forward your parcels |
| Security data | IP address, browser and device type, approximate location from IP | To protect accounts, prevent abuse and send security alerts |
| Messages | What you send through the contact form, reviews you post | To answer you and show reviews |
Information stored in your browser
Some features keep data on your own device rather than our servers: your cart, saved items, followed stores, recently viewed products, theme preference, cookie choice and onboarding progress. Clearing your browser data removes them. See the Cookie Policy for details.
How we protect it
- Passwords and wallet PINs are stored as one-way hashes, never in plain text.
- Your signed-in session uses a secure, httpOnly cookie that scripts on the page cannot read.
- Wallet payments need your PIN, repeated wrong PINs lock the wallet temporarily, and payment-gateway credentials are encrypted.
How long we keep it
We keep account information while your account is open. Order and wallet records are kept as long as needed for accounting, tax, dispute and legal purposes, even after an account is closed.
Your rights and choices
Ghana's Data Protection Act, 2012 (Act 843) gives you rights over your personal data, including the right to access it, have it corrected, and ask for it to be deleted where we don't need to keep it.
- Update your name, phone and addresses in Settings.
- Turn push notifications on or off in your browser or in Settings.
- Ask for a copy of your data, a correction, or account deletion by emailing support@shopitcart.com.
Contact
Privacy questions or requests: support@shopitcart.com. We may ask you to confirm your identity before acting on a request.
Questions about this policy?
Email support@shopitcart.com or send us a message.