Refunds & Cancellations

• A store can cancel your order before it ships, for example if an item is out of stock.
• After an order has shipped, only the ShopitCart team can cancel or refund it. Contact us with your order number.
• An order that has been collected can be refunded but not cancelled.

When an order you paid from your wallet is cancelled or refunded, the full order amount (items, tax and delivery) goes back to your wallet automatically, and you can see it in your transaction history. Each order is refunded only once.

If something arrives damaged, is not as described, or does not arrive, contact us with your order number and photos if you have them. We will work with the store to resolve it, which may include a replacement or a refund.

If a supplier payment cannot be completed, it is marked Failed and the cedi amount returns to your wallet. If a completed payment is later reversed (for example, the supplier sends the money back), it is marked Reversed and the amount returns to your wallet.